In the event that a snakebyte™ product can no longer be used because of a service or firmware update, affected customers can take advantage of the snakebyte™ Compatibility Guarantee.
What This Means To You:
*You will cover the cost of shipping the device back to us and we’ll cover the cost of returning it or an updated controller to you at our cost. End-of-life (EOL) products are not covered by this guarantee. This guarantee covers all current snakebyte™ products only.
If you want more information about the snakebyte™ Compatibility Guarantee or have a device that should be replaced based upon our Compatibility Guarantee, please email our Support Team at customersupport(at)snakebyte-usa.com. If we cannot send you an update or new product immediately, you will be notified of the expected timeframe in a return email.
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